Frequently Asked Questions
Online Booking Questions
Q: How do I book an appointment online?
A: The easiest way is to follow one of the many “book now” buttons on the website (or the link below)! This will take you to our online booking platform where you can select and book your service/s
Q: Can I request a specific service provider?
A: Yes! Once you select your service and click continue, you will be able to select a team member! You also have the option of choosing “any team member” if you do not have a preference.
Q: Can I book a hair and esthetic service on the same day, back to back online?
A: Yes, however you will not be able to choose your service provider online when choosing both hair and esthetics services to happen on the same day. In this case it is best to call us, 780-960-3666, so we can book you in with your preferred provider, or complete each booking separately online.
Q: I have selected my team member but the day I was hoping for is crossed out. Why?
A: Unfortunately that means the team member you requested is fully booked for the day! The booking system will automatically show you the next available day that team member has openings.
Q: There are so many booking options! How can I easily navigate your booking system?
A: Once you have followed a “book now” link on the website, or logged into your Fresha Account, directly under the word “services” (mobile) or “select your services” (desktop) you will be able see all our categories. From there click the category you need and it will take you to all the service options!
Q: I booked my appointment, but now I’ve received an email/text saying more information is needed. What does this mean?
A: There is a link attached that will take you to our online forms! These forms are required as they ask important information that may impact the results of your service, such as medical/allergy history. These forms also contain waivers and photo releases as well as salon/spa policies to be aware of.
Q: I’m having trouble accessing the form on my phone/computer, what do I do?
A: No worries! Your service provider can access the forms on our end and go through them with you once you arrive for your service!
Q: Do I have to fill out the form before every appointment?
A: No! There are separate forms for spa services and chemical hair services (colour/perm), but once they are complete you will never have to do them again!
Q:How do I see my online booking account?
A: To see all your appointment and transaction history log in to your account via our booking system, Fresha. By clicking on the circle with your initials in the upper right corner, you will have access to all past and previous appointments, transaction history as well as the ability to rebook an appointment or make changes to an upcoming appointment.
Q: I’m tyring to cancel or edit an upcoming appointment but the online booking system won’t let me. Why?
A: The only time you are unable to edit or cancel an upcoming appointment online is if that appointment is within 48hrs or less. Because our cancelation policy requires 48hrs notice, any cancelations or edits need to be done by calling and speaking to a team member.
Understanding Salon Prices for Hair Services
The listed price, both on our online booking system, Fresha, and our price menu, refers to the service price. This is the price that our skilled stylists are paid a commission for. This commission is a percentage that comes out of the listed service price you see.
In addition to the service price, a product fee is added to the price. This product fee ensures that we will always use the highest quality professional products for your service. By adding this fee separately, your stylist is personalizing your final cost based on the exact amount of product used for the hair you have.
No more paying for product that hasn’t been used.
Q: Why is my final price more than what is listed on Fresha?
A: The price listed on Fresha does not include the product fee
Q: What is the “individual price adjustment” charge on my invoice for?
A: This charge is specific to each service and how much product is used during the service. It will fluctuate service to service depending on product used and desired outcome. It is the term we use for the product fee added to your service cost.
Q: I’m looking to book a Men’s/Lady’s haircut but I can’t find those specific options- only options for length. Why?
A: We feel cuts should be charged by amount and length of hair on your head, not by gender. This helps us create the most fair & personalized pricing!
General
Q: Do you have Gift Cards?
A: Yes! We have both physical and digital options! Pop by to get your physical copy, or give us a shout to get your digital copy (credit card payment needed for this option).
Q: I have arrived for my appointment but the building is locked. What do I do?
A: For security purposes our building locks automatically at 6pm. If your service provider has not given you the door code for the pin pad, please give us a call and we will get you in!
Q: I have arrived for my appointment and the door to your suite is locked. What do I do?
A: The suite door is sometimes locked if a service is being provided in our esthetics room. As soon as that service is complete, your service provider will come to let you in!
Q: I’d rather not take the elevator up to your suite. Where are the stairs?
A: Access to the stairs is on the outside of the building. There is a man door outside to the left of the front entrance doors that takes you to the stairs.
Q: Where do I park?
A: There is parking on the street, as well as 2 parking lots specific to the West Grove Professional Building. The first is right at the building entrance and the second is on the back side of the building behind The Gym/Boxing Club.